Privacy Policy
Your privacy matters to us. Learn how we protect and handle your data.
Last updated: October 9, 2025
Your data is protected
We use industry-standard encryption and security measures
No data selling
We never sell your personal information to third parties
Transparency first
Clear information about what we collect and why
You have control
Access, modify, or delete your data at any time
Introduction
Welcome to WhatsEase. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.
Information We Collect
We collect and process the following types of information:
Personal Information
- Name, email address, and phone number
- Company name and business information
- Billing and payment information
- Profile information and preferences
Usage Information
- Log data and analytics information
- Device information and IP address
- Cookies and similar tracking technologies
- Communication data from WhatsApp Business API usage
Business Communication Data
- Messages sent and received through our platform
- Contact lists and customer information you upload
- Chatbot interactions and conversation flows
- Campaign performance and analytics data
How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our CRM and messaging services
- To process your transactions and manage your account
- To send you service updates, technical notices, and support messages
- To respond to your inquiries and provide customer support
- To improve our services and develop new features
- To detect and prevent fraud, abuse, and security incidents
- To comply with legal obligations and enforce our terms
- To send you marketing communications (with your consent)
How We Share Your Information
We may share your information in the following circumstances:
Service Providers
We work with third-party service providers who help us operate our platform, including cloud hosting, payment processing, analytics, and customer support tools. These providers are contractually obligated to protect your data.
WhatsApp Business API
When you use our WhatsApp messaging features, your communications are subject to Meta's WhatsApp Business API terms and privacy policies.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect our rights and prevent fraud.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- End-to-end encryption for sensitive communications
- Secure data storage with industry-standard encryption (AES-256)
- Regular security audits and penetration testing
- Strict access controls and authentication measures
- Employee training on data protection and security best practices
- Regular backups and disaster recovery procedures
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your data for certain purposes
- Restriction: Request restriction of processing your data
- Withdraw Consent: Withdraw consent for data processing at any time
To exercise these rights, please contact us at help@whatsease.in
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as standard contractual clauses.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
16. Contact Information
If you have questions about these Terms, please contact us:
WhatsEase Legal Team
Email: connect.whatsease@gmail.com
Support: help@whatsease.in
Address: 6th Floor, 616 Darshanam Crossroad, Soma Talav Char Rasta, Vadodara - 390025